Welcome to
LGC Security
"Where Customer Service Meets Security"
About Us
LGC Security is an innovative security firm with a new approach to providing quality security services nationwide. We specialize in providing reliable security services while giving clients and their consumers an outstanding customer experience. Our highly skilled team members are committed to our high standard of service, aiding in changing the culture of the law enforcement industry.
Our Story
The LGC Security brand was established in 2006. Our starting concept was providing security while incorporating customer service. The company began as a crowd management contractor for local festivals, events and nightclubs.
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In 2014, the company officially became a registered security agency. After registering our agency we began our first security guard contract at Yards Park in Washington, DC. This contract propelled the company in to a full service security agency by 2015.
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In 2021, The company continues to provide crowd management services for festivals, private events and nightlife venues through our sister company LGC Protection.
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Our Mission
WE BELIEVE in providing excellent customer service to our clients. We understand our clients have many choices in security firms and we want them to choose LGC Security. To accomplish this, we must work together as a team to provide great services to our clients.
WE BELIEVE our continued success depends on teamwork. We know great achievements are only possible when we work together and respect our team members. It is important to help each other grow professionally.
WE BELIEVE in conducting business in a professional and orderly manner. While LGC promotes a relaxed work environment, team members are expected to model professional behavior on the job. Teams are expected to maintain focus while on the job and provide clients with exceptional security services.
WE BELIEVE in being responsible and accountable for our actions. Modeling integrity and taking accountability for our actions. Team members will not condemn each other instead we help recognize potential weaknesses and work diligently to gain proficiency in those areas to be an asset to our team.
Our Vision
Change the culture of public safety personnel, by combining traditional security procedures with customer service, using advance communication skills to gain voluntary compliance. Satisfying our clients core security needs, while providing the public with a great customer experience.
Our Approach
Providing customer service based security solutions for our clients. Customizing security solutions to fit each clients unique security needs.
Personalize the clients experience with experienced account managers, who are available to give individualize attention to each client and their property.
Our Responsibility to Our Clients
Customer Service Pledge
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We are committed to understanding customers come first. Their customer experience with our teams, has a direct effective on how well we can protect our clients and customers. We are committed to delivering quality security services with a smile by being helpful, having a positive attitude and a professional outlook about our role in LGC. We pledge to treat everyone including team members with respect, fairness, and dignity. We will actively listen to our customers with a caring demeanor. Provide knowledgeable answers and resolve issues promptly and accurately. Keeping customers informed about new procedures and policies while continually exceeding customer expectation. Understanding customer satisfaction is a direct reflection of our effectiveness as an organization.
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Quality Security Services
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We are committed to providing our clients with consistent security services and security personnel. Our training program prepares each officer for the everyday challenges of securing the public, protecting the client's assets and protecting yourself in the process.
Our amazing team members are our most valued assets. Team members just like you are the reason we are able to provide consistent services to our clients.
Our Responsibility to Our Clients
Customer Service Pledge
​
We are committed to understanding customers come first. Their customer experience with our teams, has a direct effective on how well we can protect our clients and customers. We are committed to delivering quality security services with a smile by being helpful, having a positive attitude and a professional outlook about our role in LGC. We pledge to treat everyone including team members with respect, fairness, and dignity. We will actively listen to our customers with a caring demeanor. Provide knowledgeable answers and resolve issues promptly and accurately. Keeping customers informed about new procedures and policies while continually exceeding customer expectation. Understanding customer satisfaction is a direct reflection of our effectiveness as an organization.
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Quality Security Services
​
We are committed to providing our clients with consistent security services and security personnel. Our training program prepares each officer for the everyday challenges of securing the public, protecting the client's assets and protecting yourself in the process.
Our amazing team members are our most valued assets. Team members just like you are the reason we are able to provide consistent services to our clients.
Meet The Team
Chain of Command
The chain of command is the order in which authority and power in LGC Security is wielded and delegated from the executive team to every team member of the company. Directives flow downward along the chain of command and accountability flows upward. Team members are required to follow the chain of command to create an effective, efficient and seamless decision-making process. Most of all the chain of command ensures the vision of the company is maintained. The list below gives you the order in which you should contact leadership.
- 1st Team Leader
- 2nd Quality Assurance Officer
- 3rd Director of Quality Assurance
- 4th Human Resources
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If all communication fails with the team members assigned to the individuals . Please feel free to contact ownership.
Company Apps
Group Me
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GroupMe is how team members communicate with their teammates and team leaders. GroupMe will be how you communicate if you will be on time or late for your shift. You will also use this application to call out in an emergency situation. The company also communicates important information in the groups, so its important that you pay attention to the groups, so you do not miss important information.
Please keep in mind that you are required to maintain professional verbiage in these chat groups the use of unprofessional tones, unprofessional verbiage, slang, harassment of team members, racial or prejudice language will not be tolerated
Quick Book Time
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QuickBooks time is our electronic timesheet system. This app will give you control of your payday. You must clock in accordance with our timesheet policy, and you will have access to view your timesheet at anytime to assure the hours you worked are the hours that are documented on your timesheet.
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When I Work
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The LGC Security Scheduling software When I Work allows employees to see their schedule and see open shifts throughout the company. Employees are free to pick up additional shifts, if the additional shift does not conflict with their current scheduled shift. When I Work will also be one of the places you put in your scheduled leave for approval.
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Gusto
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Gusto is our payroll company and onboarding software company. Gusto enables the company to process onboarding remotely, and is very user friendly. Gusto will be your primary app to manage your payroll deposits. You will have access to update your federal and state tax withholding, change your deposit account information. You will also be in control of updating your personal information such as your name or address.
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Application Profile Pictures
Please upload a professional head shot to your account for each application. The picture should be work appropriate and should show the features of your face to assure you are identifiable.
The company provides our clients with profile pictures to assure the officer on site is the correct officer assigned to their contract.
Professional Picture Example
90 Day Probationary Period
The probationary period is an extension of your initial interview. During this period of employment, we are testing out if LGC Security is the right fit for your needs as a team member. Successful completion of your probationary period is paramount to your continued success as a team member at LGC Security.
Outcomes of Probationary Period
Before the end of the probationary period, the team leader will evaluate your performance as a team member and reach one of the conclusions listed below. The team members employment will be continued or terminated based on the following outcomes.
Successful completion - The individual has performed satisfactorily the duties assigned during the probationary period, and the probationary period is complete.
Extended Probation - The individual will be placed on an extended probationary period for up to three additional months. A performance evaluation form must be completed, including the length of and reason for the extension. Extensions beyond three months must be requested by a team leader and forwarded in writing to the human resources team.
Unsuccessful Completion - When a team members performance does not meet requirements for continued employment. The individual's employment will be terminated without notice. A team member will only be terminated by human resources via email, team leaders will place the person on suspension prior to termination. A team member remains covered by the Employment At -Will policy during and after the probationary period.
Our Responsibility to Our Clients
Customer Service Pledge
​
We are committed to understanding customers come first. Their customer experience with our teams, has a direct effective on how well we can protect our clients and customers. We are committed to delivering quality security services with a smile by being helpful, having a positive attitude and a professional outlook about our role in LGC. We pledge to treat everyone including team members with respect, fairness, and dignity. We will actively listen to our customers with a caring demeanor. Provide knowledgeable answers and resolve issues promptly and accurately. Keeping customers informed about new procedures and policies while continually exceeding customer expectation. Understanding customer satisfaction is a direct reflection of our effectiveness as an organization.
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Quality Security Services
​
We are committed to providing our clients with consistent security services and security personnel. Our training program prepares each officer for the everyday challenges of securing the public, protecting the client's assets and protecting yourself in the process.
Our amazing team members are our most valued assets. Team members just like you are the reason we are able to provide consistent services to our clients.